Refund policy
Returns & Refunds
At Polished Hair NZ, we take pride in providing premium-quality 100% Remy human hair extensions. If you need to return an item, we’re here to help.
Returns
We accept returns within 30 days of your order being delivered.
To be eligible for a return, your item must:
- Be unused, unworn, and unaltered.
- Be in its original sealed packaging.
- Include all original tags and packaging.
- Be accompanied by proof of purchase.
For hygiene reasons, we cannot accept returns on hair extensions that have been opened, worn, brushed, washed, coloured, cut, or altered in any way.
How to Request a Return
To request a return, please email thepolishedpours@yahoo.com with your order number and reason for the return.
Once your return is approved, we’ll provide instructions for returning your item. Returns sent without prior approval will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon arrival.
If your item is damaged, faulty, or you’ve received the wrong product, contact us within 48 hours of delivery with photos of the issue so we can resolve it as quickly as possible.
Non-Returnable Items
The following items cannot be returned:
- Opened or used hair extensions
- Hair that has been brushed, worn, washed, coloured, cut, or chemically treated
- Custom or special-order items
- Clearance or sale items
- Gift cards
Exchanges
We do not offer direct exchanges.
If your return is approved, your refund will be processed, and you can place a new order for the item you’d like instead.
Refunds
Once we receive and inspect your return, we’ll notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.