Shipping policy
Shipping Policy
Last Updated: 06/08/2026
At Polished Hair NZ, we’re committed to getting your order to you as quickly and safely as possible.
Order Processing
Orders are typically processed within 1–2 business days after payment has been received.
Orders placed on weekends or public holidays will be processed on the next business day.
During busy periods, promotions, or product launches, processing times may be slightly longer.
Shipping Within New Zealand
We ship nationwide using trusted courier services.
Estimated delivery times:
- North Island: 1–3 business days
- South Island: 1–3 business days
- Rural addresses: Please allow an additional 1–3 business days.
Shipping costs are calculated at checkout.
Tracking Your Order
Once your order has been dispatched, you’ll receive a shipping confirmation email with your tracking details.
Incorrect Shipping Information
Please ensure your shipping address is correct before completing your order.
Polished Hair NZ is not responsible for delays, lost parcels, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.
Lost or Delayed Parcels
Once your parcel has been handed to the courier, delivery times are outside our control.
If your parcel is significantly delayed or appears to be lost, please contact us and we’ll work with the courier to assist in locating your shipment.
Damaged Parcels
If your order arrives damaged, please contact us within 48 hours of delivery and include:
- Your order number
- Photos of the damaged packaging
- Photos of the damaged product
We’ll work with you to resolve the issue as quickly as possible.
International Shipping
We currently ship within New Zealand only.
If you’re located outside New Zealand and would like to place an order, please contact us before purchasing to discuss available shipping options.
Contact Us
If you have any questions about shipping or your order, please contact us at:
Email: thepolishedpours@yahoo.com